Returns

We proudly offer 90 day returns - whether it doesn’t fit, you’ve changed your mind, or for any other reason, we’re happy to receive the item back and provide a credit or refund.

 

Our Return Policy

We will refund or credit items that are -

• Unused.
• 'As new’ in appearance - no signs of wear, use, installation or damage
• In original packaging, which is in perfect condition (including all tags still attached)
• Being returned within 90 days from date of purchase
• (Perishable items with a "use by" or "best before" date must be returned and received by us within 30 days from date of purchase)

If you’re unsure as to whether your item meets these conditions for a refund/credit, please contact us before returning your item. If we receive an item for return that is not in perfect condition (e.g. tags removed, packaging damaged, showing signs of wear or use) we may decline the return or charge a restocking fee.

 

 

A note about EXCHANGES

We do not offer item-for-item exchanges.

To exchange an item, simply send your item back and once the return has been processed you will be forwarded the value in the form of a Gift Certificate that you will be able to apply to order the new/replacement item.

 

Warranty Claims

Please note the information on this page relates to returns only (change of mind).

If you are unlucky enough to experience a problem or fault that you think may be a warranty claim please lodge your warranty claim by sending an email to admin@electricink.com.au. Please provide as much information as possible (order number, defect, what happened, etc?